Return and Refund Policy

ROVENITY · RETURNS & REFUNDS

Return and Refund Policy

This Return and Refund Policy explains the return period, eligibility requirements, return procedure, refund process, exchanges, cancellations, and other conditions applicable to purchases made through rovenity.com.

Last updated: September 22, 2026 | Effective date: September 22, 2026

RETURN SUMMARY

180-Day Return Period

Return Request Period: Within 180 days from the date of delivery
Return Request: Contact Customer Care before sending any product back
Refund Review: After the returned product is received and inspected
Refund Processing: Generally within 3–7 business days after return approval

01 · RETURN PERIOD

180 Days From Delivery

Eligible products may be returned within 180 days from the date of delivery. To be considered within the return period, the return request must be submitted to Customer Care within 180 days after the applicable order is delivered.

02 · RETURN ELIGIBILITY

Conditions for an Eligible Return

Unless the product is damaged, defective, incorrect, or otherwise subject to rights available under applicable law, products returned for a change of mind should generally:

  • Be returned within the applicable 180-day return period.
  • Be in substantially the same condition in which they were received.
  • Include the original components and accessories supplied with the product.
  • Not show damage caused by misuse, improper installation, modification, or abnormal use.
  • Include sufficient order information for the purchase to be identified.

03 · HOW TO REQUEST A RETURN

Contact Us Before Returning an Item

Before sending a product back, please contact Customer Care at service@rovenity.com .

Please provide:

  • Your order number.
  • The email address used for the order.
  • The product you wish to return.
  • The reason for the return.
  • Photographs where relevant to a damaged, defective, or incorrect product claim.

04 · RETURN INSTRUCTIONS

Sending Your Return

After your return request has been reviewed, Customer Care will provide the applicable return instructions. Please follow those instructions before sending the product.

Products returned without sufficient order identification or without following the provided return instructions may require additional time to identify and process.

05 · RETURN ADDRESS

Where Returns Are Sent

Unless Customer Care provides different instructions for a particular return, the designated return address is:

Room A0127, No. 163 Shuangxi Road, Shuangxi Village,
Jingshan Town, Yuhang District, Hangzhou City,
Zhejiang Province

06 · DAMAGED OR INCORRECT ITEMS

Damaged, Defective or Incorrect Products

If your order arrives damaged, appears defective, or you receive an incorrect product, please contact Customer Care as soon as reasonably possible after discovering the issue. Include your order number, a description of the problem, and clear photographs where reasonably applicable so that the issue can be reviewed.

07 · RETURN SHIPPING

Return Shipping Costs

For an eligible return resulting from a damaged, defective, or incorrect product attributable to us, reasonable return shipping arrangements or instructions will be provided after the claim has been reviewed.

For other eligible returns, including change-of-mind returns, any applicable return shipping cost and return instructions will be communicated before the product is sent back. Nothing in this section limits rights that cannot be excluded under applicable consumer law.

08 · ORIGINAL SHIPPING CHARGES

Shipping Charges and Refunds

Any treatment of original shipping charges will depend on the reason for the return and applicable consumer law. Where a refund of original shipping charges is legally required or otherwise approved as part of an eligible order issue, the applicable amount will be included in the refund.

09 · RETURN REVIEW

Receipt and Inspection

After a returned product is received, it may be inspected to confirm the product, order information, return reason, and applicable return conditions. We will notify you when the return has been reviewed and whether the refund has been approved.

10 · REFUNDS

Refund Processing Time

Once an eligible return has been received, inspected, and approved, the refund will generally be initiated within 3–7 business days.

Approved refunds are generally issued to the original payment method. After a refund has been initiated, additional time may be required for the bank, card issuer, or payment provider to post the funds to your account. This financial institution processing time is outside our direct control.

11 · REFUND AMOUNT

Refund Review

The amount of an approved refund will be determined according to the applicable return circumstances and any rights available under applicable law. Products showing damage caused by misuse, unauthorized modification, improper handling, or other conditions outside an eligible return may not qualify for a full refund, except where applicable law provides otherwise.

12 · EXCHANGES

Exchange Requests

If you would like to request an exchange, please contact Customer Care. Exchange availability may depend on the product, stock availability, the reason for the request, and the circumstances of the original order.

13 · CANCELLATIONS

Order Cancellation Requests

If you wish to cancel an order, contact Customer Care as soon as possible. Cancellation requests will be reviewed according to the current status of the order. Cancellation cannot be guaranteed once fulfillment or shipment has begun.

14 · SHIPPING INFORMATION

Delivery and Shipping Terms

Shipping methods, shipping charges, free-shipping thresholds, order processing times, delivery estimates, and tracking information are stated separately in the Shipping Policy published on rovenity.com.

15 · CONSUMER RIGHTS

Statutory Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace consumer rights or remedies that cannot lawfully be excluded or restricted. Where applicable law provides additional or mandatory consumer protections, those protections continue to apply.

16 · RETURN SUPPORT

Contact Customer Care

For return, refund, exchange, or order cancellation questions, please contact: service@rovenity.com

BUSINESS INFORMATION

Rovenity Store Operator

Store Brand:
Rovenity

Owned and Operated by:
Hangzhou Yueka Network Technology Co., Ltd.

Registered Business Address:
Room A0127, No. 163 Shuangxi Road, Shuangxi Village, Jingshan Town, Yuhang District, Hangzhou City, Zhejiang Province

Customer Care Email:
service@rovenity.com